Required Skills:

- Strong trainer with excellent communication, coaching, and persuasion skills in a tele-sales environment
- Skilled in objection handling, closing techniques, and improving sales performance
- Experienced in high-ticket or membership-based sales with a customer-centric approach
- Energetic and target-driven professional with strong analytical and motivational abilities

Qualifications:

- Graduate in any discipline
- 25 years of experience in tele calling, preferably in call centre training / BPO / hospitality / vacation ownership / timeshare industry
- Must know Tamil and Malayalam.

Key Responsibilities:

- Conduct onboarding and ongoing training for tele callers.
- Train team members on sales pitch, objection handling, and closing techniques
- Develop and refine sales scripts,



call flows, and pitch strategies specific to vacation ownership products
- Monitor live and recorded calls to ensure quality, compliance, and conversion effectiveness
- Train the team on explaining membership advantages, packages, pricing, and offers clearly to customers
- Identify performance gaps and conduct refresher and advanced sales training sessions
- Collaborate with sales and marketing teams to align training with campaigns and promotions
- Track training effectiveness through KPIs such as conversion rate, call quality, and revenue contribution.

📌 Learning And Development -Malayalam (Chennai)
🏢 Club Mahindra
📍 Chennai