D365FO Service Delivery Manager (Application Maintenance Services AMS):

The Opportunity

This is a great opportunity to join a energetic and international environment, playing a key role in the delivery and continuous improvement of Application Maintenance Services (AMS) for Microsoft Dynamics 365 Finance & Operations (D365FO).

You will be responsible for ensuring high-quality service delivery, operational stability, and continuous value generation for global clients through structured governance, performance monitoring, and cross-team coordination.

Your Key Responsibilities

We are looking for an experienced Service Delivery Manager with strong expertise in AMS environments and Microsoft Dynamics 365 F&O;, along with proven international experience, particularly in managing onshore delivery across European clients.

Key Responsibilities:

- Oversee end-to-end delivery of AMS services in line with agreed SLAs and KPIs
- Monitor service performance and ensure compliance with contractual commitments
- Drive continuous service improvement initiatives
- Prepare and deliver service reporting (Service Reviews, Steering Committees, SLAs)
- Coordinate AMS operational processes, including Incident Management, Service Request Management, Request for Information (RFI), Problem Management, Microsoft escalation (Product Standard Support).
- Act as primary point of contact for client stakeholders
- Ensure alignment between business expectations and IT service delivery
- Coordinate across application, integration,



infrastructure, and third-party teams
- Manage governance forums and decision-making processes

Qualifications:

- Proven experience as Service Delivery Manager in AMS or managed services environments
- Experience working in multi-vendor and international environments, preferably with European teams/clients
- Robust knowledge of Microsoft Dynamics 365 Finance & Operations (Finance, AR/AP, Billing)
- Solid understanding of D365FO architecture and application support model
- Basic knowledge of Azure ecosystem: monitoring, logging, integrations
- Experience in IT Service Management frameworks (ITIL or equivalent)
- Strong understanding of incident, problem, and service management processes
- Excellent stakeholder management and communication skills

Skills and attributes for success

Ideally, you ll also have

- Exposure to Microsoft Fabric / One Lake: Data pipelines and orchestration, Data ingestion and transformation.

What we look for

We seek individuals who are passionate about their work and possess outstanding skills in their field. If You have a highly developed business acumen, exceptional interpersonal skills, and a willingness to embrace new professional challenges, this role is for You.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 TechOps-Microsoft-FO-Senior Manager (Chennai)
🏢 EY
📍 Chennai