Major Responsibilities

- Troubleshoot and resolve client device, infrastructure, and application issues using remote access and phone-based support tools.
- Monitor and maintain Microsoft-based environments including servers, cloud platforms, and related infrastructure technologies.
- Manage incidents, requests, and changes through ServiceNow while ensuring accurate documentation of all troubleshooting steps and communications.
- Take ownership of assigned tickets and drive issues through to resolution or appropriate escalation.
- Support day-to-day operations of engineering platforms, including hardware/software support, maintenance activities, and special projects.
- Communicate effectively with customers, peers, management, and cross-functional engineering teams regarding incidents, outages, and change activities.
- Participate in an on-call rotation to provide emergency support coverage when required.
- Assist with testing, validation, and implementation of new technologies, features, and operational processes.
- Contribute to technical documentation, operational procedures, and knowledge base articles.
- Recommend process improvements and identify operational risks or areas of concern to management.

Required Qualifications

- 3+ years of experience working in a Network Operations Center (NOC), Managed Services, or IT Operations environment.




- 3+ years of hands-on experience troubleshooting Microsoft infrastructure technologies.
- Strong understanding of Microsoft Server Operating Systems (Windows Server 2012 and newer).
- Experience supporting Microsoft Azure environments, including navigating the Azure portal and performing remediation activities.
- Experience supporting Active Directory, Exchange, SQL Server, DNS, DHCP, and Microsoft 365.
- Basic networking knowledge including TCP/IP, VLANs, routing and switching, and firewalls.
- Basic virtualization knowledge including VMware and Hyper-V.
- Excellent verbal and written communication skills.
- Strong troubleshooting, analytical, and customer service skills.
- Ability to work independently and collaboratively within a team setting.

Preferred Qualifications

- Microsoft certifications such as AZ-104 or MS-100/MS-101.
- Experience working in SLA-driven support environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience using ServiceNow or similar ticketing platforms.

Core Competencies

- Accountability and ownership
- Adaptability and flexibility
- Analytical thinking and problem-solving
- Attention to detail
- Customer focus
- Dependability and integrity
- Initiative and self-direction
- Team collaboration
- Stress tolerance and professionalism under pressure
- Continuous improvement mindset

📌 Sql Support Engineer (Chennai)
🏢 Presidio Solutions
📍 Chennai