Job Title: Core & Cloud Fault Management Engineer / Specialist

Role Purpose:
Responsible for 24x7 Fault & Incident Management across Core & Cloud domains to ensure timely restoration of network/services within SLA, minimizing customer impact and maintaining network availability.

Key Responsibilities:

- Monitor, manage, and restore network incidents across Core & Cloud domains.
- Handle Critical/Major (P1/P2) incidents through end-to-end bridge governance and SLA management.
- Perform fault analysis, troubleshooting, escalation, and service restoration.
- Coordinate with cross-functional resolver groups, vendors, MSPs, and stakeholders for incident resolution.
- Host technical bridges, provide timely incident communication, and maintain outage tracking.
- Support emergency outages, failed change reviews, emergency CR approvals, and service impact assessments.
- Ensure notification, escalation, and stakeholder communication within agreed SLA.




- Conduct quality audits for critical incidents and maintain incident governance.

Required Skills:

- Experience in Telecom Core & Cloud Operations / Fault Management.
- Strong knowledge of Mobile Core, VAS, Telco Cloud, Network Services, and Incident Management.
- Hands-on exposure to P1/P2 incident handling, troubleshooting, and SLA governance.
- Strong stakeholder management and communication skills.
- Experience in 24x7 operational support workplace.

Preferred Experience:

- Telecom Managed Services / NOC / Core Network operations experience.
- Exposure to multi-vendor environments and ITIL-based incident management.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Core & Cloud Fault Management Engineer (Chennai)
🏢 Indovision Services
📍 Chennai