Role & responsibilities

- Excellent communication skillsboth verbal and written.
- Solid problem-solving and conflict-resolution skills.
- Ability to multitask, prioritize, and manage time effectively.
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate, valid, and complete information using the right tools and systems.
- Follow up to ensure resolution and maintain communication with customers.
- Escalate complex issues to appropriate departments or supervisor, as necessary.
- Meet personal/team performance targets and service quality standards.
- Must be willing to work in rotational shifts
- Rotational week offs days off may vary and are not fixed to weekends. (5days working)

Preferred candidate profile

- Candidate must be from South India (Anywhere in South India will go) (Other than South India will not go)
- Must have work exposure of International market
- Must be fluent in English (Excellent communication skill required)
- Currently working or maximum 3 months gap in career is considerable
- Ready to work on Night Shifts

📌 Customer Support Executive (Chennai)
🏢 CIEL HR
📍 Chennai