Job Purpose/summary

- Lead a team within GSC and drive execution towards customer outcome
- This position will be required to manage a team of 15 Tender Experts with varied roles and also act as a single point for the tender, disputes product teams
- This position will be expected to liaise with the product teams to come up with solutions towards, improvements, automation change management inline Platform deliverables

Key Responsibilities

- Lead a team of 15 and manage end-to-end service delivery for Quotes-to-Contracts and Contract Maintenance processes for both Short-Term Customers and Long-Term Tender Customers

- Serve as the primary point of contact for stakeholders and act as a liaison between business areas, product teams, and GSC teams

- Collaborate with cross-functional teams to resolve process-related issues and drive continuous improvement initiatives

- Oversee customer performance monitoring, sales enablement, and invoice quality management across regions and customer segments

Key Internal Stakeholders

- Lead-to-Agreement Product Owners
- NAM Sales Organization CSP Functions
- Tender Contract Management (GSC) Teams across sites
- Contract Maintenance Teams
- Disputes Management (GSC)

Qualifications Experience

- Bachelor s or Master s degree from a recognized university

- Minimum 6 years of experience in Customer Service, Tender Management, Sales Operations, or Performance Management

Required Skills





- Strong problem-solving and decision-making abilities with a proactive approach

- Ability to perform effectively under pressure while meeting deadlines

- Proven leadership skills with experience in coaching, mentoring, and developing high-performing teams

- Continuous improvement mindset with focus on process optimization, efficiency, and digital transformation

- Experience supporting global and local projects and strategic initiatives

- Strong analytical, risk assessment, and process control capabilities

- Excellent presentation and advanced Microsoft Excel skills

- Ability to generate creative solutions and drive operational excellence

- Demonstrated leadership presence with a compassionate and people-centric approach

- Willingness and ability to work in permanent night shifts

Key Success Measures

- Improved Invoice Quality and reduced dispute volumes

- Increased adoption of new platforms and ways of working

- Enhanced Net Promoter Score (NPS)

- Consistent delivery of quality outcomes within agreed timelines

- Successful enablement of transformation initiatives and adoption targets within the assigned region

Work Schedule: Open to working in perpetual night shifts

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Ocean Contract Management Team Lead (Chennai)
🏢 APM Terminals
📍 Chennai