- 1-5 years of experience in AR calling, medical billing, or revenue cycle management in the US healthcare industry.
- Manage AR calls to resolve outstanding accounts receivable issues, denial management, and patient billing discrepancies.
- Identify and address root causes of denials by analyzing EOBs, claims status, and payer feedback.
- Maintain accurate records of all interactions with patients, insurance companies, and other stakeholder
- Solid knowledge of ICD-10-CM/PCS codes and CPT codes: ability to work independently on night shifts (rotational).
- Excellent communication skills for effective interaction with customers over phone calls: proficiency in denial handling & management.