- Provide L2/L3 support for Exchange Online, Outlook, Teams, OneDrive, and SharePoint in a large enterprise workplace
- Resolve end user issues related to email, collaboration, file sharing, and Teams functionality
- Troubleshoot Teams meeting, voice, and call quality issues, ensuring reliable user experience
- Administer and support Teams Phone / Telephony features including call queues and routing
- Support MAM/MDM implementations of M365 tools, including BYOD scenarios with non technical users
- Perform Windows application packaging and deployment using Intune and PatchMyPC
- Follow defined packaging standards, change processes, testing, and validation practices
- Operate within ITIL processes, handling incidents and requests via ServiceNow
- Delivery excellent customer service by translating technical issues into user friendly language
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
📌 Support Engineer (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad
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