Role & responsibilities

The Zonal Training Manager will drive end-to-end learning and capability development across the zone, focusing on soft skills, behavioural transformation, and product & process excellence

Training Strategy & Program Development

- Design and implement integrated training frameworks covering:
- Soft Skills: Communication, negotiation, objection handling, customer engagement
- Behavioural Skills: Ownership mindset, accountability, empathy, resilience, ethics
- Product Training: Affordable Housing Finance, LAP, Micro-mortgage
- Process Training: Credit underwriting, collections lifecycle, compliance norms

- Develop blended learning modules (classroom, digital, on-the-job coaching, simulations)
- Conduct Train-the-Trainer (TTT) programs to build internal training capability

Training Needs Analysis (TNA) & Capability Mapping

- Conduct structured TNA across functions
- Identify:
- Skill gaps (functional & behavioural)
- Performance gaps linked to business KPIs

- Partner with Head Training and Functional heads to design targeted learning journeys

Training Delivery (Soft Skills + Product & Process)

- Deliver high-impact training programs including:
- Sales Effectiveness: Pitching, cross-selling, relationship management
- Collections Effectiveness: Negotiation,



difficult conversations, recovery strategies
- Customer Centricity: Service excellence, grievance handling

- Use interactive methodologies:

- Role plays, case studies, gamification, field coaching

- Lead new joiner induction + ongoing refresher programs

Assessment & Learning Effectiveness

- Design and implement multi-level assessments:
- Pre & post training evaluations
- Certification programs for critical roles
- Scenario-based and behavioural assessments

- Track:

- Knowledge retention
- Behavioural change
- Application on the job

- Use data-driven insights to refine training programs

Performance Impact & Business Alignment

- Link training outcomes with key business metrics
- Monitor post-training performance improvement

Collaborate with business leaders to drive continuous performance coaching

Stakeholder Collaboration

- Act as a business partner to align training with evolving market needs

Preferred candidate profile

- Robust facilitation and presentation skills
- Ability to drive behaviour change in frontline teams
- High emotional intelligence and coaching capability
- Influencing and stakeholder management skills

Problem-solving and analytical thinking

📌 Zonal Manager - Training (Chennai)
🏢 Hinduja Housing Finance
📍 Chennai