- 3 to 7 years of experience in API Management, Cloud Support, or Technical Support roles
- Solid expertise in Google Apigee (Edge Cloud and OPDK)
- Experience troubleshooting API Gateway, proxy, and runtime issues
- Proficiency in Linux/Unix or Windows system administration
- Solid understanding of TCP/IP, routing, load balancing
- Hands-on experience with HTTP, REST APIs, web technologies
- Knowledge of IAM, access control, and GCP security practices
- Experience with log analysis, monitoring, and debugging
- Minimum CEFR B2 communication proficiency
- Provide Tier2 technical support for Google Apigee customers
- Troubleshoot complex API, runtime, and gatewayrelated issues
- Perform root cause analysis (RCA) and provide corrective actions
- Support customers with Apigee Edge, OPDK, and hybrid deployments
- Analyze logs, traffic flows, and policy executions
- Collaborate with product engineering and cloud teams for escalations
- Create and maintain technical documentation and case notes
- Provide highquality customer communication during incidents
- Support 24x7 operations under rotational shifts
📌 Technical Support Engineer - GCP- Apigee (Chennai)
🏢 Tata Consultancy Services
📍 Chennai
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