Job Requirements*

- 3 to 7 years of experience in AI/ML support or cloud-based technical support roles
- Solid knowledge of Google Cloud Platform (GCP) with focus on AI/ML services
- Hands-on experience supporting Gemini models, Vertex AI, and ML workflows
- Proficiency in Python, R, or Java with scripting and debugging experience
- Understanding of Agentic AI concepts and AI-driven automation
- Experience with API integrations, SDKs, REST APIs, and authentication mechanisms
- Strong skills in Root Cause Analysis (RCA) and issue resolution
- • CEFR B2 or higher communication proficiency

Key Responsibilities*

- Provide Tier 2 technical support for Gemini Business customers
- Troubleshoot and resolve issues related to AI/ML models, Gemini APIs, and GCP services
- Perform deep RCA for complex AI/ML and cloud-related issues
- Support customers in deploying and operating AI/ML solutions in production
- Collaborate with engineering and product teams to escalate and resolve defects
- Maintain accurate documentation for issues, configurations, and solutions




- Communicate technical concepts clearly to customers and internal stakeholders
- Support 24x7 operations on rotational shifts, if required

Section IV - Job Qualifications & Skills

Section

Details / Example Content

Cloud Operation

- Expertise in Google Cloud Platform (GCP)
- Experience supporting cloud-based AI/ML workloads
- Familiarity with monitoring, logging, and security best practices
- Willingness to work in 24x7 rotational shifts
- Strong English verbal and written communication skills

Soft Skills

- Excellent communication and problem-solving abilities
- Customer-focused mindset
- Strong documentation and knowledge-sharing practices
- Ability to work independently and in cross-functional teams

Good to have

- Experience deploying AI/ML models in production environments
- Hands-on experience with Vertex AI, Gemini APIs
- Google Cloud Professional Machine Learning Engineer certification
- Google Cloud Generative AI Leader Certification
- Experience with automation or AI ops (MLOps)

📌 Gemini Business Support (Ahmedabad)
🏢 Tata Consultancy Services
📍 Ahmedabad