Job Title : Service Desk
Location City : Hyderabad, Chennai, Noida
Experience Required : 1 to 8 Year(s)
CTC Range : 3 to 10 LPA
Shift: Rotational
Work Mode: Onsite
Openings: 20

Company Name: VARITE INDIA PRIVATE LIMITED

About The Client: An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:

- Required - Exp 0.6 yrs - 5 yrs
- Education – Any Graduation
- Shift: 24x7 Rotational Shifts, 5 Days work from Office only

Essential Job Functions:

Key Skills & Requirements:

- Prior experience in voice-based (International Voice Support) Service Desk support
- Comfortable working in a call support environment
- Proficient with ticketing tools (preferably ServiceNow)
- Working knowledge of Active Directory and RSA Token
- Experience in troubleshooting VPN, Citrix, and VDI-related issues
- Basic proficiency in MS Office applications

Qualifications:

Roles & Responsibilities:

- Ensure high login efficiency and availability to support customer needs
- Handle and resolve tickets within defined SLAs for volume and turnaround time
- Manage inbound calls, which constitute approximately 90% of daily tasks
- Maintain compliance with quality standards (voice, accent, technical monitoring), regulatory norms, and company policies
- Respond to user queries via phone, email, instant messaging, and ticketing systems
- Assign incidents/work orders to relevant support teams and follow through to closure




- Diagnosing and resolving issues through user interaction, log analysis, research, and troubleshooting
- Deliver Level 1 remote desktop support and execute tasks as per SOPs
- Drive positive customer experience and satisfaction through First Call Resolution, minimal AHT, and reduced reopen/rejection rates
- Update work logs accurately and adhere to escalation protocols and process guideline

How to Apply: Interested candidates are invited to submit their resume using the apply online button on this job post.

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Opportunity Employer: VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this chance, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.

Exp Req - Referral Bonus
0 - 2 Yrs. - INR 5,000
2 - 6 Yrs. - INR 7,500
6 + Yrs. - INR 10,000

📌 Service Desk Engineer (Noida)
🏢 VARITE
📍 Noida