- Handle customer inquiries via phone calls, emails, or chats to resolve their queries related to financial products.
- Provide accurate and timely solutions to customers' problems, ensuring high levels of customer satisfaction.
- Meet daily/weekly targets set by the management for sales performance metrics such as call volume, conversion rates, etc.
- Collaborate with team members to achieve common goals and objectives.
Job Requirements :
- Fresh graduate with excellent communication skills in Hindi language (written & spoken).
- 0-1 year of experience in BPO/call center setting preferred but not mandatory.
- Strong convincing power to handle complex customer interactions effectively.
- Ability to work on rotational shifts including evenings, weekends, and holidays.