- Manage daily showroom operations, including inventory, displays, and staff schedules.
- Lead, train, and motivate the sales team to meet or exceed targets.
- Monitor sales performance and implement strategies to improve revenue.
- Assist customers in choosing mattresses and sleep solutions that fit their needs.
- Handle customer queries, complaints, and special requests professionally.
- Ensure showroom is clean, organized, and visually appealing at all times.
- Track stock levels and coordinate with warehouse/logistics for timely replenishment.
- Implement promotional campaigns and seasonal sales strategies.
- Maintain accurate customer and sales records in CRM systems.
- Provide regular reports to senior management on sales, performance, and showroom activities
Additional Responsibilities:
- Educate customers about mattress features, materials, warranty, and care tips.
- Identify upselling and cross-selling opportunities (pillows, accessories, beds).
- Collect customer feedback to improve products and services.
- Follow up post-sale to ensure customer satisfaction and repeat business.
- Coordinate with marketing team for in-store events, demos, or campaigns.
Required Skills & Qualifications:
- Graduate in any discipline (Sales/Marketing preferred).
- 35 years of experience in retail management, preferably in furniture, home, or mattress sales.
- Robust leadership and team management skills.
- Excellent communication and interpersonal skills.
- Target-driven, problem-solving mindset.
- Comfortable with CRM tools and MS Office.