Role & responsibilities

- Investigate incidents involving staff-related fraud, misappropriation, and process lapses.
- Conduct telephonic and digital interviews with customers, complainants, employees, and other stakeholders to gather facts and evidence.
- Analyse transaction details, customer interactions, system logs, and supporting evidence to determine whether the case is classified as Fraud, Process Lapse, or No Fraud.
- Coordinate with internal departments, IT teams, and vendors to obtain required logs, records, and supporting information within prescribed turnaround timelines.
- Prepare comprehensive investigation reports with explicit findings, evidence, and recommendations.
- Recommend appropriate cases for consequence management based on investigation outcomes.
- Ensure compliance with internal policies, regulatory guidelines, and investigation procedures.




- Maintain strict confidentiality, integrity, and professionalism while handling sensitive investigations.
- Meet defined productivity and turnaround time (TAT) expectations while maintaining investigation quality.

Preferred candidate profile

1. Good understanding of banking operations covering both Assets (Unsecured) and Liabilities.
2. Strong analytical and investigation skills.
3. Proficiency in MS Office, particularly MS Word and MS Excel.
4. Excellent communication skills in English (Read, Write & Speak).
5. Language proficiency as per the position applied:
- Position 1: Hindi, Bengali and English (Read, Write & Speak).

📌 Fraud Investigation Officer (Hyderabad)
🏢 Jana Small Finance Bank
📍 Hyderabad