Responsibilities

• Provide product and service information to customers

• Research, identify, and resolve customer complaints using applicable software

• Document all call information according to standard operating procedures

• Recognize, document, and alert the management team of trends in customer calls

• Follow up customer calls on collections

• Complete call logs and reports

• Generate customer interest in the services or products offered by the company.

• Provide personalized customer service by responding to the needs of the customers

• Build customer loyalty by follow-up of customer calls.

Pre Requisites

• Bachelors degree

• 1- 2 years experience in tele calling

• Female candidate only

• Language Proficiency – Tamil & Telugu is a must

• Robust communication abilities

• Ability to listen and solve problems

• Outstanding capacity to manage conflicts and address grievances during negotiations

📌 Customer Care Executive (Chennai)
🏢 Mahaveer Finance
📍 Chennai