As a Retail Sales Trainer, you will be responsible for implementing, delivering and overseeing a comprehensive training program for retail store executives. Your primary focus will be on coordinating and educating the team on product knowledge, retail processes/tools and honing sales skills. This role involves end-to-end responsibility, including involvement in hiring, travel to stores throughout the region, conducting assessments, certification,
on-the-job training (OJT), and post-training performance evaluation based on the KPIs.
Responsibilities:
1. Training Program Development:
- Collaborate with stakeholders to understand the specific needs and objectives of the training program.
- Contribute in designing and developing training materials, modules, and assessments.
- Ensure the training program aligns with the organization's goals and sales strategies.
2. Hiring and Onboarding:
- Participate in the hiring process to identify and select suitable candidates for retail sales roles.
- Facilitate the onboarding process for current hires, ensuring a smooth transition into the training program.
3.
Training Delivery:
- Travel across the territory stores constantly to deliver the training.
- Training delivery, pre and post assessments including toll gate assessments and certifications.
- Conduct engaging and informative training sessions on manufacturing processes, product knowledge, and sales techniques.
- Utilize various training methods to accommodate different learning styles.
- Implement assessments and certification processes to evaluate trainee performance.
- Manage KPIs and deliver the targets.
- Improve the skills of low performing employees.
- Frequent travelling across the region to retail stores for face to face training delivery.
4. OJT and Performance Management:
- Support on-the-job training for sales executives post-certification.
- Monitor and evaluate the performance of sales executives, providing constructive feedback and support.
- Collaborate with central teams to implement continuous improvement strategies.