Hi,

We have an exciting opportunities for Automation & reliability Engineering role @ TAO DIgital Solutions.

Mode of Work: All 5 days WFO

Job Location: Chennai (Perungudi)

Overview:

We are seeking an experienced Automation & Reliability Engineering Lead to design, build, and lead automation and metrics solutions that reduce manual support toil and improve operational visibility across Support and SRE teams. This is a hands-on technical leadership role focused on engineering enablement, not tool-specific automation or day-to-day production support.

Key Responsibilities

- Define automation strategy and reference architectures for Support and SRE workflows
• Lead and mentor a small automation engineering team (may start as an individual contributor role)
• Design and build automation utilities, services, and frameworks to eliminate manual operations
• Engineer data pipelines to extract, normalize, and correlate operational data from systems such as Salesforce, email, logs, and internal services
• Define metric semantics (SLAs, lifecycle events, ownership, timestamps) and ensure data accuracy
• Partner with Support, SRE, and Power Platform teams to enable dashboards and reporting
• Establish standards for reliability, error handling, auditability, and documentation in automation solutions
• Identify, prioritize, and track automation opportunities based on toil reduction and risk mitigation

Required Qualifications

- 7+ years of experience in software engineering, automation, or platform engineering




• Solid hands-on programming experience in Python OR Java (one primary language required)
• Proven experience building internal tools, automation frameworks, or backend services
• Solid understanding of APIs (REST), data formats (JSON, CSV), and system integration
• Experience working with operational or production systems and understanding support workflows
• Ability to translate business or operational needs into reliable engineering solutions

Preferred Qualifications

- Experience designing or contributing to automation programs at scale
- Familiarity with observability concepts such as logging, metrics, and alerting
- Working knowledge of SQL or data persistence technologies
- Prior experience collaborating with SRE, DevOps, or Support teams
- Configure and optimize automations, triggers and workflows in Zendesk
- Advanced technical troubleshooting for Zendesk products and integrations
- Work with product, engineering and cross-functional teams to resolve defects

Nice to Have

- Exposure to AI/ML or GenAI techniques applied to operational automation (classification, summarization, anomaly detection)
• Experience supporting metric pipelines feeding BI or workflow automation platforms
• Healthcare or SaaS domain experience

What This Role Is Not

- Not a primary L1/L2 production support role
• Not an on-call heavy firefighting position
• Not a Power Automate or dashboard-only specialist
• Not a research-focused AI role

Interested candidates request to forward your updated resume to the following email ID ([email protected]) ASAP

📌 Exciting Opportunities For Automation & Reliability Engineering (Chennai)
🏢 Tao Digital
📍 Chennai