- 11-14 years of experience in customer support and project management
- Experience using at least one information technology service management tool such as ServiceNow or Jira
- Experience using reporting tools to prepare operational metrics, status reports, or performance analysis
- Experience using Microsoft Office tools for reporting, analysis, and documentation
- Experience with service level agreement tracking, quality metrics, or operational performance management
- Experience with configuration management and asset management activities
- Experience working with ISO standards or Capability Maturity Model Integration (CMMI) Level 3 practices
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📌 Service Desk Manager (Chennai)
🏢 Deloitte US-India Offices
📍 Chennai
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