Role & responsibilities

Benefit Program Administration

- Manage 401(k) Plans: Execute hands-on administration of 401(k) plans including contributions, loans, and year-end compliance testing.
- Oversee Health Accounts: Direct day-to-day operations for HSA, FSA, and associated spending accounts.
- Coordinate Perks LOA: Manage benefits integration and premiums during Leaves of Absence (FMLA, disability).
- Process Vendor Invoices: Audit, reconcile, and approve monthly vendor invoices to ensure accurate premium payments.

2. Annual Events & System Operations

- Drive Open Enrollment: Execute annual open enrollment periods, system configuration testing, communications, and final data transmissions.
- Maintain Workday Ecosystem: Resolve integration errors, electronic data interchange (EDI) files, and system bugs in the Workday Benefits module.

3. Inquiry, Escalation, & Stakeholder Management

- Resolve Complex Escalations: Act as the highest tier of internal support for complex employee benefits inquiries and critical ticket escalations.
- Manage US Stakeholders: Serve as the trusted operational partner for US HR business partners, brokers, and external vendors.
- Lead Communication: Deliver empathetic, clear, and high-impact verbal and written communication to US employees and partners.

4. Strategic Thinking & Process Optimization

- Partner with Leadership:



Work closely with HR leadership to align daily HRSS activities with broader corporate benefits strategies.
- Optimize Workflows: Apply strategic thinking to proactively identify process bottlenecks, drive automation, and continuously eliminate operational friction.
- Track Metrics: Use data and service metrics to recommend continuous improvements to leadership.

Preferred candidate profile

Experience & Domain Expertise

- US Market Focus: 6 + years of dedicated experience in HR Shared Services supporting US clients and workforces.
- Benefits Deep Dive: Proven, hands-on experience running US open enrollments, HSA administration, 401(k) plans and other Benefits.

2. Technical & Strategic Skills

- Workday Mastery: Must have advanced, hands-on experience executing processes within the Workday Benefits module.
- Strategic Capability: Demonstrated ability to look beyond daily ticketing to design better workflows and present solutions to leadership.
- Data Proficiency: Strong analytical capabilities using Microsoft Excel for complex data reconciliation, metric reporting, and invoice auditing.

Domain Expertise

- US Benefits: 401(k) retirement plans, HSA, FSA, and open enrollments.
- Leave Management: US Benefits Leave of Absence (LOA) and FMLA tracking.
- Financial Operations: Vendor invoice reconciliation, auditing, and premium billing.
- Compliance: US federal and state benefits regulations.

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📌 Team Lead - US Benefits (Chennai)
🏢 Sutherland
📍 Chennai