Job Title: Senior Application Support Engineer Shift - US Shift (Night Shift)

Job Summary: We are looking for a person with tremendous depth in technology infrastructure and application support including on-prem and cloud environments. Naturally limiting customer impacting outages is the priority in any operations role, and this is no different. In support of this goal, we need to improve the documentation and monitoring of our stack to give us proactive notifications of potential issues so we can inform impacted parties in advance. Automation will be paramount to the future success of our organization, so you should already be thinking of ways that this can be accomplished with modern tools to further improve the customer experience. In this role, you will be responsible for ensuring the stability, availability, and performance of critical applications and systems in a production environment. You will work closely with cross-functional teams to resolve issues, troubleshoot problems, root cause analysis and implement improvements to enhance system reliability, scalability and performance.

Responsibilities:

- Incident Resolution: Respond to and resolve production issues, incidents, and service requests in a timely manner to minimize downtime and impact on business operations.
- Monitoring and Alerting: Monitor system health and performance using monitoring tools and proactively address issues before they escalate.
- Troubleshooting: Investigate and diagnose complex technical problems, identify root causes, and implement solutions to prevent recurrence.
- Change Management: Coordinate and implement changes to production systems, following established change management processes and best practices.
- Documentation: Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
- Communication: Provide clear and timely communication to stakeholders, including management and end-users,



regarding incident status and resolutions.
- Collaboration: Collaborate with cross-functional teams, including developers, QA, and infrastructure teams, to address production issues and improve system performance.
- Performance Optimization: Identify opportunities for performance optimization and work on tuning and enhancing system performance.
- 24/7 Support: Participate in an on-call rotation to provide 24/7 support coverage for critical systems.
- Mentoring: Mentor and provide guidance to junior support staff.

Qualifications:

- Bachelors degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- Proven experience in a Production Support or Application Support role, preferably in a fast-paced and dynamic environment.
- Solid knowledge of the software development life cycle (SDLC) and ITIL processes.
- Strong knowledge of SCCM and Active Directory (including GPO scripting).
- Proficiency in scripting languages (e.g., Shell, Perl) for automation tasks.
- Proficiency with SQL scripting.
- Experience with monitoring and alerting tools (e.g., Datadog, Splunk).
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
- IT certifications (e.g., ITIL, CompTIA A+, etc.) are a plus.
- Familiarity with specific technologies or applications relevant to the organization (e.g., specific databases, ERP systems, CRM systems, etc.).

Preferred Skills:

- Experience with cloud computing platforms (e.g., AWS, Azure, GCP)
- Familiarity with DevOps practices and tools
- Understanding of network and server infrastructure.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Application Support Engineer (Chennai)
🏢 Aziro
📍 Chennai