- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests related to products or services offered by the company.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for call handling time, quality metrics, and sales conversion rates.
Job Requirements :
- 0-3 years of experience in BPO voice process or domestic BPO industry.
- Solid communication skills with excellent verbal fluency in English language.
- Ability to work on rotational shifts including evenings (6pm-3am) from Monday to Saturday.
📌 Customer Support Executive (Chennai)
🏢 Bitla Software
📍 Chennai
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