IT Infrastructure SME (L2 / Subject Matter Expert)

Work/Job Location: Work from Office Perungudi, Chennai Tamil Nadu | Reliably commute or planning to relocate before starting work (Required)

Candidate Profile: Smart, Energetic, Responsible, should be fluent in English, Presentable, Management Skills, Dedicated, and with a clear employment background.

Qualification: Computer Science/Technology Graduates

Shift: Rotational Shift

Certification : CCNA and networking certifications

Responsibilities:

- Infrastructure Management
- Manage Windows and Linux servers, including administration, patching, performance monitoring, and service availability.
- Manage Active Directory, Group Policies, DNS, DHCP, VPN, and related infrastructure services.

Security Management

- Manage endpoint security, antivirus, EDR, DLP, MDM, email security, and security monitoring solutions.
- Review security alerts, investigate incidents, and coordinate remediation activities.
- Implement security hardening, vulnerability management, and patch compliance programs.

Compliance Governance

- Implement and maintain Information Security Management System (ISMS) controls aligned with ISO 27001:2022 and HIPAA Security Rule requirements.
- Develop and maintain IT security policies, standards, SOPs, and operational procedures.
- Support risk assessments, compliance reviews, audits, and corrective action tracking.




- Manage IT-related compliance awareness programs and phishing simulations.

Backup, BCP DR

- Manage backup operations, recovery testing, and restoration activities.
- Develop, maintain, and periodically test Business Continuity and Disaster Recovery procedures.
- Ensure backup compliance and recovery readiness.

Incident Problem Management

- Handle L2/L3 escalations from Front Desk Engineers.
- Perform root cause analysis (RCA) for recurring incidents and critical outages.
- Lead major incident management and service restoration efforts.

Vendor Project Coordination

- Coordinate with OEMs, ISPs, software vendors, and third-party service providers.
- Evaluate and recommend technology improvements, upgrades, and security enhancements.
- Support implementation of current IT infrastructure and security initiatives.

Reporting Governance

- Review SLA performance and service metrics.
- Prepare monthly operational, security, compliance, and management reports.
- Participate in governance meetings and provide strategic recommendations for IT operations and security improvements.

Job Type: Full time

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 IT Infrastructure/Subject matter Expert) (Chennai)
🏢 SRM Technologies
📍 Chennai