Designation: CRM Hindi, CRM Kannada

Location: Palavakkam, Chennai

Roles & Responsibilities :

- Building and maintaining relationships with clients and key personnel
- Contact clients via calls, emails, or meetings to ensure they are satisfied with purchased products/services
- Escalating and resolving areas of concern as raised by clients
- Conducting business reviews to ensure clients are satisfied with their products and services
- Alerting the sales team regarding opportunities for further sales within key clients
- Liaising with internal departments to ensure client needs are fulfilled effectively
- Understanding key customer individual needs and addressing those
- Follow-up with clients for an annual maintenance contract
- Payment collections as per schedule
- Weekly/monthly/quarterly report generation based on the KPIs

Requirements:

- Fresher to 4 years of experience
- Excellent communication skills in English




- Internship experience in relevant domain is added advantage
- Good relationship management and networking skills
- Pleasing personality with the ability to understand client needs and also execute the same
- Who enjoys working in a highly charged workplace
- Well versed in MS Office- Excel/Word/PowerPoint
- Excellent interpersonal and communication skills
- A team player with leadership skills
- Maintain a positive attitude focused on customer satisfaction Perks and Benefits:
- Excellent salary package.
- Training and full support- by giving you the knowledge and confidence needed for greatness.
- Amazing growth prospects and upward mobility to build an empire within our fine progressive organization.

📌 Customer Relationship Manager (Chennai)
🏢 Nibav Lifts
📍 Chennai