About the Role

We are looking for Operations Analysts to support the operational management of the Lumen credit card program. The role involves handling critical payment operations activities including disputes, reconciliation, settlements, reporting, and operational monitoring to ensure smooth day-to-day program execution.

The candidate should possess solid analytical skills, operational understanding, attention to detail, and the ability to work in a fast-paced fintech/payments environment.

Responsibilities

Dispute Operations:

- Handle dispute processing activities across chargeback lifecycle stages
- Monitor dispute queues and ensure SLA adherence
- Coordinate with internal and external stakeholders for resolution tracking
- Maintain dispute reports and operational trackers

Settlement Reconciliation:

- Perform daily settlement reconciliation activities
- Validate settlement reports and identify reconciliation breaks
- Support repayment reconciliation and transaction validations
- Coordinate with finance and partner teams for issue resolution

GL Operational Support:

- Assist in GL accounting support activities
- Perform operational validations and reporting
- Support audit, compliance, and operational governance requirements




- Monitor operational exceptions and escalate issues proactively

Compliance Reporting:

- Maintain operational MIS and reporting dashboards
- Ensure adherence to defined SOPs and process controls

Skills

Required Skills:

- Strong analytical and problem-solving skills
- Good understanding of payment operations and reconciliation processes
- Proficiency in Excel and reporting
- Good communication and stakeholder management skills
- Ability to manage operational tasks with high accuracy and attention to detail

Preferred Skills:

- Experience in card operations, disputes, settlements, or reconciliation
- Exposure to Mastercard/Visa operations is an added advantage
- Familiarity with fintech/payment processing environments

Experience and Qualification

- L1 (Associate): 1-3 years of relevant operations experience
- L2 (Sr. Associate): 3-5 years of relevant operations experience
- Bachelor s degree in commerce, finance, business administration, or related field.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Associate / Sr. Associate - Credit card Operations (Chennai)
🏢 Zeta
📍 Chennai