Job Title: IT Systems Administrator

We need an experienced IT Systems Administrator to manage and support our Windows-based IT infrastructure, Microsoft 365 environment, cybersecurity tools, network equipment, software licences, and day-to-day user support.

Key responsibilities

- Manage Windows Server infrastructure, Active Directory, Group Policy, user accounts, permissions, file servers, backups, and system updates.
- Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID (Azure AD), MFA, email security, and user onboarding/offboarding.
- Manage Webroot antivirus/endpoint protection: device deployment, monitoring, alerts, policy configuration, incident response, and reporting.
- Support and manage Cisco switches, firewalls, VLANs, Wi-Fi connectivity, VPN access, network security, and internet connectivity.
- Maintain IT asset registers, including laptops, desktops, mobile devices, network devices, warranties, and assigned users.
- Manage software licences and subscriptions, including Microsoft 365, antivirus, backup, firewall, and other business applications; ensure compliance and control renewals.
- Provide first- and second-line IT support for staff, including hardware, software, email, printing, network, and access issues.
- Manage joiners, movers, and leavers: equipment setup, account creation, access permissions, licence allocation, and secure offboarding.
- Monitor backups, test restoration processes, maintain disaster-recovery documentation, and ensure business continuity.
- Maintain documentation for systems, network diagrams, credentials processes, vendor contacts, licences, and standard IT procedures.
- Liaise with external IT vendors, internet providers, software suppliers, and managed-service partners when required.
- Recommend practical improvements to security, reliability, cost control, and user experience.

Required technical skills

- Strong hands-on experience with Windows Server, Active Directory, DNS, DHCP,



Group Policy, and Windows 10/11 administration.
- Microsoft 365 administration, particularly Exchange Online, Teams, SharePoint, OneDrive, Intune, Entra ID, Conditional Access, and MFA.
- Experience with Cisco switching and firewall administration; Cisco Meraki experience would be especially valuable if that is your current environment.
- Experience managing Webroot endpoint protection or a similar enterprise antivirus/EDR solution.
- Good knowledge of networking: TCP/IP, VLANs, VPN, firewall rules, Wi-Fi, routing, and troubleshooting.
- Software licence and IT asset management experience.
- Familiarity with backup solutions, patch management, remote-support tools, and endpoint management.
- Strong troubleshooting and user-support skills, with the ability to explain technical matters clearly to non-technical staff.

Preferred tools and platforms

- Windows Server, Active Directory, Group Policy
- Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center
- Microsoft Entra ID, Intune, Defender for Business
- Cisco Meraki Dashboard / Cisco switches and firewalls
- Webroot Business Endpoint Protection
- Remote monitoring and management tools such as Atera
- Ticketing systems such as Freshservice, Jira Service Management, or
- ManageEngine
- Backup platforms such as Veeam, Acronis, or Azure Backup
- Documentation tools such as IT Glue, Hudu, SharePoint, or Confluence

Experience required

- Minimum: 5 years in IT support, systems administration, or infrastructure support.
- Ideal: 710 years managing a multi-site or medium-sized business workplace.
- Must have practical experience supporting both end users and core infrastructure—not only helpdesk support.
- Experience in an organization with approximately 50–500 users would be a strong fit.

Good certifications

- Microsoft 365 Certified: Administrator Expert
- Microsoft Azure Administrator Associate
- Cisco CCNA
- ITIL Foundation
- CompTIA Network+ or Security+ Role & responsibilities

Preferred candidate profile

📌 It System Administrator (Chennai)
🏢 Regent Campus D2
📍 Chennai