Role & responsibilities

- Handle inbound and outbound customer calls professionally and courteously.
- Assist customers by resolving product, service, or account-related queries.
- Provide accurate information about products, services, and company policies.
- Identify customer issues and offer appropriate solutions within the defined turnaround time (TAT).
- Escalate complex or unresolved issues to the relevant department when necessary.
- Maintain complete and accurate records of customer interactions in the CRM system.
- Follow company processes and quality standards while handling customer calls.
- Meet daily performance metrics such as call quality, productivity, customer satisfaction, and resolution time.
- Build positive relationships with customers by delivering exceptional service.
- Ensure effective communication and maintain a high level of professionalism during every interaction.
- Work collaboratively with internal teams to ensure timely resolution of customer concerns.




- Stay updated on company products, services, and process changes to provide accurate support.
- Adhere to assigned shift schedules and company policies.
- Contribute to team goals by maintaining service quality and customer satisfaction.
- Continuously improve communication, problem-solving, and customer handling skills through training and feedback.

Preferred candidate profile

- Bachelor's degree in any discipline.
- 1 to 4 years of experience in an International Voice Process (US/UK/Australia preferred).
- Excellent verbal and written communication skills in English.
- Strong customer service orientation with a professional and positive attitude.
- Ability to handle customer queries, complaints, and escalations effectively.
- Valuable problem-solving and active listening skills.

📌 Customer Support Executive (Chennai)
🏢 Jmanagement And Engg Consultants Kanchipuram
📍 Chennai