Role & responsibilities:

- Handle customer enquiries through phone calls, WhatsApp, email, and chat.
- Provide accurate information about the companys products and services.
- Understand customer requirements and recommend suitable solutions.
- Resolve customer complaints and service-related issues professionally.
- Follow up with potential and existing customers as required.
- Maintain proper records of customer conversations, enquiries, and follow-ups.
- Coordinate with sales, operations, and other departments to resolve customer concerns.
- Update customer information and interaction details in the CRM or company system.
- Ensure timely responses and maintain a high level of customer satisfaction.
- Assist customers with order status, payments, appointments, delivery, or service-related queries.
- Escalate unresolved or sensitive issues to the concerned senior team member.
- Achieve assigned customer service, follow-up, and response-time targets.
- Collect customer feedback and share key observations with management

Language Requirements :

For Chennai: Tamil and English are required; Hindi will be an advantage.

For Bengaluru: Kannada and English are required; Hindi or Tamil will be an advantage.

📌 Customer Support Representative (Chennai)
🏢 Acupressure Acupuncture And Alternative Medicine Sansthan
📍 Chennai