Role & responsibilities

- Strong understanding of REST APIs, endpoints, webhooks, and HTTP response codes.
- Hands-on troubleshooting experience across web technologies and applications.
- Ability to read and debug code in any programming language
- Strong communication and customer-handling skills

Good To Have

- Basic networking knowledge including DNS, packet analysis, and logs.
- Automation knowledge and understanding of triggers and optimizations •
- Experience with embedded content, iFrames, and integrations

Preferred candidate profile

- Troubleshoot and resolve complex technical issues related to APIs and web platforms
- 2Analyze logs, network traces, and application behavior to identify root causes
- Collaborate with engineering and product teams for issue resolution
- Provide explicit and structured communication to customers and internal stakeholders
- Follow standard support methodologies and case lifecycles
- Advocate for customer needs and product improvements

📌 Technical Support Lead - Google Enterprise level support - AppScript, (Gandhinagar)
🏢 Tata Consultancy Services
📍 Gandhinagar