L2: Senior HR Specialist (Senior Associate)

Location: Chennai, India (Work from Office)

Experience: 1 - 3 years

Ability to work and provide coverage within the preferred shift of 6:30 PM to 03:30 AM, with flexibility based on business requirements.

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Position Purpose

The E-Verify Specialist is responsible for administering the Company's employment eligibility verification process by processing and resolving E-Verify cases accurately, timely, and in compliance with federal regulations, including Form I-9 and E-Verify requirements. This role manages daily E-Verify case queues, resolves employment verification issues, partners with internal stakeholders (e.g., Hiring Managers, HR Business Partners), maintains complete case documentation, and supports reporting and audit activities.

Key Responsibilities:

- Process all E-Verify cases within established service level agreements (SLAs) and regulatory timelines.
- Monitor and manage daily E-Verify case queues and prioritize cases-based aging on compliance risk, and operational priorities
- Review and resolve Tentative Non confirmations (TNCs), DHS Verification in Process cases, Final Non confirmations, and other E-Verify discrepancies.
- Effectively communicate with associates, hiring managers and HR Business Partners to obtain required employment verification documentation and information.
- Coordinate with the team responsible for I-9 administration to support the E-Verify process and resolve issues affecting case processing
- Maintain complete and accurate case notes and support documentation within E-Verify, HRIS system (e.g., Workday) and case management tools.
- Ensure timely follow-up and closure of outstanding cases.
- Escalate complex cases and compliance concerns to leadership as appropriate
- Support internal and external audits by providing documentation and responding to information requests.
- Assist with the creation and ongoing maintenance of process documentation, knowledge articles, and standard operating procedures (SOPs).
- Assist with identifying process improvement opportunities that enhance quality, efficiency, compliance, and associate experience.
- Perform other duties as assigned.

Experience in Years

- Total Experience: 1- 3 years of relevant professional experience.
- Domain-Specific Experience: Minimum 1-2 years of experience supporting U.S. HR operations, employment eligibility verification, I-9 administration and E-Verify processing.

Ideal Candidate Experience & Profile

- Compliance-Focused Professional: Comfortable managing high-volume case queues while meeting compliance and quality expectations.




- Cross-Functional Collaborator: Works effectively with Talent Acquisition, HR Business Partners, HR Compliance, Hiring Managers, and other stakeholders to resolve all issues efficiently
- Continuous Learner: Adapts quickly to changing processes, regulatory updates, and system enhancements.
- Preferred Experience: Experience processing Form I-9s, E-Verify cases, or other U.S. compliance-related HR activities or U.S. HR operations in a shared service, BPO or HR operations environment.

Required Skills & Qualifications

- U.S. HR Experience: Working knowledge of U.S. employment eligibility verification requirements, including Form I-9 and E-Verify.

- Technical Proficiency: Hands-on experience working with advanced enterprise HRIS tools (e.g., Workday (or similar HRIS systems), E-Verify).
- Communication Skills: Excellent verbal and written English communication skills with the ability to clearly explain processes, request information, and interact professionally with U.S. based associates, hiring managers, business partners, and cross-functional stakeholders.
- Customer Service: Demonstrated ability to deliver exceptional customer service, and communicate with empathy, professionalism and patience while handling sensitive employment-related inquiries
- Analytical Skills: Ability to investigate discrepancies, interpret documentation, and make sound decisions using established procedures.
- Technical proficiency: Experience using HR systems, case management tools, Microsoft Excel and Microsoft Office applications.

- Time Management: Ability to prioritize competing work, manage multiple cases and priorities simultaneously, and consistently meet productivity, quality, and service level expectations.

Minimum Requirements/Qualifications

- Ability to work efficiently and effectively in a fast-paced, deadline-driven environment

- Detail-oriented and able to prioritize and multitask

- Ability to work independently with minimal supervision while collaborating effectively within a team.
- Strong computer proficiency and ability to learn recent systems quickly. Strong oral and written English communication skills are mandatory.
- Ability to understand key business and operational metrics.





Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For 35 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive, and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.

We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market, and efficiently enter new markets.

We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients.

Though we have a rich history, our sights are anchored deeply in the future. We are optimistic about the benefits industry and society will see as human–machine collaboration continues to enhance what people can do. Our offerings deliver on this whether they are Sutherland Anywhere, enabling a secure remote work environment or Sutherland Connect, delivering data-rich, omni-channel services. Our deep product and platform expertise is trained on solving human problems before they emerge, and on how we wrap services

around them - hiring, training, performance, security and more - to solve problems for our clients from end to end. We work with clients across industries, including Banking, Financial Services and Insurance, Healthcare, Retail, Telecommunications, Media & Entertainment, and Technology, as well as Travel, Hospitality, and Logistics.

Our digital backbone spans 144 countries around the world, with 61 delivery centers across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 38,000 global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland.

📌 E-Verify Specialist - i9 (Chennai)
🏢 Sutherland
📍 Chennai