- Provide technical support to customers through phone, email, or chat for issues related to software products.
- Troubleshoot and resolve customer complaints in a timely and professional manner.
- Collaborate with internal teams to identify and implement solutions for recurring issues.
- Document customer interactions using CRM software for accurate tracking and reporting.
Job Requirements :
- 0.8-1.5 years of experience in international technical support or similar role.
- Robust communication skills in English (written & spoken) with ability to communicate complex technical information clearly.
- Proficiency in troubleshooting n ticketing tools common software problems using problem-solving techniques such as root cause analysis.