Patient Care Counselor

Location: Chennai Experience: 14 Years Open Positions: 2

Role Overview

We are looking for healthcare professionals who are passionate about patient engagement and care support. This role serves as a vital link between patients and clinical teams, ensuring a seamless care experience through effective communication, empathy, and proactive guidance. The ideal candidate will combine clinical understanding with strong interpersonal skills to build trust and support patients throughout their healthcare journey.

Key Responsibilities

- Serve as a primary patient touchpoint for queries, guidance, and ongoing support.
- Build meaningful patient relationships through empathetic and skilled interactions.
- Provide care-related counselling and help patients better understand recommended treatment or wellness plans.
- Coordinate with doctors and clinical teams to ensure timely follow-ups and continuity of care.
- Support patient engagement initiatives aimed at improving experience and satisfaction.
- Monitor patient progress and feedback while escalating concerns when required.




- Maintain accurate documentation of patient interactions and care updates.
- Champion a patient-first approach across every interaction and engagement.

Qualifications & Experience

- Bachelor's degree or Diploma in Nursing, Nutrition, Life Sciences, or a related healthcare discipline.
- 1–4 years of experience in patient counselling, nutrition counselling, nursing, care coordination, or healthcare services.
- Strong understanding of patient care practices and healthcare environments.
- Experience in a hospital or patient-facing healthcare setting will be preferred.

Additional Requirements

- Exceptional communication skills in English and Tamil.
- High levels of empathy and emotional intelligence when interacting with patients and caregivers.
- Strong interpersonal and counselling abilities with a patient-centric mindset.
- Ability to handle sensitive situations with professionalism and discretion.
- Passion for delivering a positive and supportive patient experience.

📌 Patient Care Counsellor (Chennai)
🏢 Crew Kraftorz
📍 Chennai