Senior Associate Onboarding

Place of posting - Chennai

Year of exp - 2+ years

Job Purpose: To deliver a seamless and compliant onboarding experience by coordinating technical and compliance documentation, and readiness activities in line with Quality Management System standards and organizational timelines.

Duties and responsibilities:

- Serve as the primary point of contact for customers during the onboarding phase, including product certification.
- Coordinate end-to-end onboarding activities, including documentation, certification, waivers, and production readiness.
- Collaborate with cross-functional teams (Risk, Network, Production) to ensure alignment and readiness for customer requirements.
- Track onboarding milestones and proactively follow up to ensure timelines are met.
- Provide customers with transparent and timely communication on onboarding status, next steps, and expectations.
- Identify, manage, and escalate onboarding roadblocks to ensure swift resolution.
- Maintain accurate and up-to-date records in onboarding trackers, CRM, and internal systems.
- Gather and analyze customer feedback post-onboarding to drive process improvements and enhance satisfaction.




- Support process documentation and contribute to continuous improvement initiatives.
- Ensure a Customer First approach through professional, empathetic, and solution-oriented engagement.
- Represent audit activities and track observations through to closure.

Skills Needed:

- Excellent communication, coordination, and project management skills.
- Strong attention to detail with high organizational ability.
- Customer-centric mindset with a proactive and solution-oriented approach.
- Basic understanding of technical or product setup processes (training supported).
- Ability to manage multiple onboarding projects simultaneously and effectively.
- Comfortable working in a fast-paced, cross-functional environment.
- Strong problem-solving skills, with data analysis capabilities and an ownership mindset.
- Good understanding of Quality Management Systems and process compliance.
- Working knowledge of Artificial Intelligence concepts and applications.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Associate Onboarding (Chennai)
🏢 National Payments Corporation Of India (NPCI)
📍 Chennai