Dear Candidate,
Greetings from TATA Consultancy Services.
Thank you for expressing your interest in exploring a career possibility with the TCS Family.

We are delighted to invite you for a discussion to get to know more about you and your skilled experience. The interview will be in person.

At this interview you will have a technical discussion followed by a management & HR round*. Feel free to ask any questions you may have about our hiring process, the position, or our company.

TCS is hiring for Service Management Position for Chennai

Interview date : 25-JULY-26

Exp : 4 years to 12 years

Mode: Virtual Interview.
Please find the below JD

- ITSM process coordination, ticket lifecycle mastery, SLA control, scheduling/dispatch, stakeholder communications, ServiceNow/JSM/Remedy proficiency, operational reporting
- Coordinate endtoend IT service delivery across Incident/Request/Knowledge and Change calendars; own scheduling, dispatch, and customer communications.




- Ensure data quality and audit readiness in ITSM tools; drive knowledge article creation and CSI initiatives
- Collaborate with internal teams and vendors to unblock work, optimize technician utilization, and improve customer outcomes.
- Monitor SLA/OLA performance; publish dashboards and escalate risks early; support major incidents and PIR actions.
- Flexibility in shift availability & Ability to withstand pressure and maintain performance

Good Presentation & Communication Skills

Interested Candidate Please share the below Details:

1. Total Exp :

2. Relevant Exp:

3. Contact No. :

4. Current CTC :

5. Expected CTC:

6. Agree with Work Location :

7. Preferred Location :

8. Notice period :

9. Current Company :

10. Highest Qualification : (Regular/Part Time):

11. Any Gap :

12. Duration of Gap:

13. Have you Earlier worked with TCS(Yes /No) :

Thanks & Regards,

Tripti Dhyani

Human Resources Talent Acquisition Group

Mail to: [email protected]

📌 Opening with Service Management || Chennai || 25-Jul-26
🏢 Tata Consultancy Services
📍 Chennai