- Implement and enhance Discovery, Service Mapping, Event Management, Orchestration
- Configure MID Servers, credentials, and patterns for infrastructure discovery
- Develop workflows and automation for IT operations
- Integrate ITOM with third-party monitoring and CMDB solutions
- Troubleshoot and optimize discovery and mapping performance
Requirements:
- 6+ years ServiceNow with focus on ITOM
- Robust knowledge of Discovery patterns, CMDB, Orchestration
- Experience with cloud platforms (AWS, Azure, GCP)
- ServiceNow ITOM certification preferred
- ServiceNow ITOM Developer