- Provide technical assistance to OEMs, dealerships, distributors, and end customers.
- Diagnose and resolve product performance issues at customer sites.
- Handle technical complaints and ensure timely closure.
- Recommend suitable products based on customer applications.
2. Customer Visits & Relationship Management
- Conduct regular customer visits to understand technical requirements.
- Build strong relationships with automotive manufacturers, workshops, and channel partners.
- Support key customers during product trials and implementation.
3. Product Demonstration & Training
- Conduct product demonstrations and technical presentations.
- Train customers, distributors, mechanics, and sales teams on product applications and best practices.
- Prepare technical manuals, SOPs, and application guidelines.
4. Product Trials & Validation
- Plan and execute product trials at customer locations.
- Monitor trial performance and collect feedback.
- Prepare trial reports and recommend improvements.
5. Complaint Handling
- Investigate product failures using root cause analysis (RCA).
- Coordinate with Quality and R&D; teams for corrective and preventive actions (CAPA).
- Ensure effective resolution of customer complaints.
6. Sales Support
- Provide pre-sales and post-sales technical support.
- Assist the sales team during customer meetings and technical discussions.
- Support product launches with technical expertise.
7. Coordination with Internal Teams
- Work closely with Sales, Marketing, Manufacturing, Quality Assurance, and R&D.;
- Communicate customer feedback for product development and improvements.
- Ensure smooth execution of customer projects.
8. Documentation & Reporting
- Maintain records of technical visits, trials, complaints, and resolutions.
- Prepare monthly technical service reports and performance dashboards.
- Update CRM with customer interactions and technical activities.
9. Compliance & Safety
- Ensure compliance with company quality standards and industry regulations.
- Follow EHS (Environment, Health & Safety) guidelines during site visits.
- Promote secure handling and application of automotive products.
📌 Technical Service Manager - Auto (Chennai)
🏢 berger paints
📍 Chennai
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