- Manage Salesforce implementation projects from initiation to delivery, ensuring timely completion and quality results.
- Collaborate with cross-functional teams to gather requirements, design solutions, and develop customizations using Salesforce Service Cloud and SFDC.
- Provide technical guidance on Salesforce best practices, configuration, and troubleshooting to internal stakeholders.
- Ensure compliance with company standards for data security, access controls, and user management.
Job Requirements :
- 5-14 years of experience in IT Services & Consulting industry with expertise in Salesforce implementation projects.
- Robust understanding of Salesforce Service Cloud (SFDC) and its applications in customer service environments.
- Proven track record of successfully managing multiple projects simultaneously while meeting deadlines and delivering high-quality results.