Key Responsibilities:

- Client Relationship Management: Building and maintaining strong, long-lasting relationships with Customers through regular communication, personalized interactions, and proactive engagement.
- Customer Satisfaction: Monitoring customer satisfaction levels, identifying areas for improvement, and implementing strategies to enhance the overall customer experience.
- Retention Strategies: Developing and implementing strategies to prevent client churn, such as targeted marketing campaigns, personalized offers, and proactive issue resolution.
- Upselling/Cross-selling: Identifying opportunities to upsell or cross-sell additional products or services to existing clients based on their needs and preferences.
- Feedback Collection: Gathering client feedback through surveys, focus groups, and direct communication to understand their needs and preferences and identify areas for improvement.
- Sales Reporting: Tracking key metrics related to client retention, satisfaction, and revenue generation, and reporting on these metrics to management.
- Team Leadership: In some cases,



this role may involve leading a team of sales professionals focused on client retention and satisfaction.

Key Skills:

- Excellent Communication Skills: Ability to effectively communicate with clients, understand their needs, and build rapport.
- Strong Interpersonal Skills: Ability to build and maintain robust relationships with clients and internal teams.
- Problem-Solving Skills: Ability to identify and resolve client issues and concerns in a timely and effective manner.
- Sales and Negotiation Skills: Ability to identify and capitalize on opportunities for upsells and cross-sells while maintaining positive client relationships.
- CRM Proficiency: Familiarity with CRM systems to manage client data, track interactions, and analyze performance.
- Real Estate Knowledge: Understanding of the real estate market, property values, and industry trends.
- Leadership Skills: Ability to motivate and guide a team to achieve retention and sales goals.

📌 Recovery Sales Manager - Real Estate (Chennai)
🏢 Adityaram Properties
📍 Chennai