Core aptitudes:

- Critical thinking: Analyze complex problems, drive rootcause analysis and summarize key findings
- Customer focus: Understand and anticipate customer impact, manage expectations proactively
- Clear communication: Explain technical issues clearly to both technical and nontechnical stakeholders
- Accountability / ownership: Take endtoend responsibility for issues through resolution and followup
- Adaptability & continuous learning: Able to prioritize effectively; take initiatives to ramp up quickly on new solutions, technology, and customer environments
- Must have experience:

- Payments domain: Account-to-account and / or cards
- Cloud technology: Working in leading cloud environments (i.e. Azure, AWS, etc.)
- Customer interaction: Remote or in person
- Functional support :



Configuring payment solutions, reproducing issues, investigating, driving root cause analysis, documenting findings
- Solution deployment support: Deploying pipelines, troubleshooting deployment issues
- Scripting experience: Able to write and adapt scripts independently

Nice to have experience:

- Development / coding experience: Able to identify and fix software issues
- Onsite support: Work face to face with a client, in their workplace
- NFR support: Support performance testing, disaster recovery, load balancing or equivalent NFR validation
- ISO 20022: Familiar with ISO 20022 standards

📌 Java Technical Consultant (Pune)
🏢 Synechron
📍 Pune