- 7+ years of experience in ITSM/CSM/ITOM.
- Leads a team of 3-5 company resources, in the area of expertise, to the conclusion of a project phase including mentoring junior team members in various technologies.
- Ability to work independently, manage multiple priorities, and adapt to changing requirements
- Excellent written and verbal communication skills
- Extensive and excellent hands-on in distinctive skill sets like ServiceNow Product Development, ServiceNow Consulting, Business Advisory, Solution Design, Development and Implementation of IT Processes and Enterprise Service Management, Participation in RFP and Continuous Service Improvement
- Energetic and self-motivated team player/builder with robust Analytical, Interpersonal, and Customer Management skills.
- Experience in Solution Architecture Design, review, and implementation of ServiceNow Projects in areas like ITSM, HRSD, GRC, CSM is an added advantage.




- Must have implemented more than 20+ Service Portals including complex widgets, features, and advanced responsive layout.
- Solution Architecture and Implementation of at least 3+ ServiceNow Store applications.
- Implementation of Legal Service Delivery, Legal Simple Contracts applications, and projects.
- Adopt new ServiceNow features Agent Workspace, Predictive Intelligence, Teams Integration
- Continuous Service Improvement, Service automation, recommendation, and implementation
- Involved in proposal evaluation and formalising responses to RFP / RFI for process consulting
- Extensive experience working in a multivendor environment, collaborating with geographically distributed teams

📌 Servicenow Architect (Chennai)
🏢 Uplasta Technologies
📍 Chennai