We are looking for a skilled Operations Supervisor to join our team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a solid background in CRM/IT Enabled Services/BPO and excellent leadership skills.
Roles and Responsibility
- Supervise and coordinate daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to increase customer satisfaction and reduce costs.
- Manage and train a team of professionals to achieve business objectives.
- Analyze performance metrics and provide feedback to improve operational effectiveness.
- Collaborate with cross-functional teams to resolve issues and enhance overall business performance.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in operations management, preferably in the CRM/IT Enabled Services/BPO industry.
- Strong knowledge of business operations, including sales, marketing, and customer service.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with performance management tools and techniques.