Responsible for sales administration, customer communication, and regulatory compliance include documentation, managing payment schedules, coordinating with banks, meeting project targets, and resolving customer issues and registration.
Job Requirements
1. Operations
- Monitoring daily sales applications for assigned project and ensure KYC documents are maintained as per process.
- Ensure validation of applications received as per KYC/ Total Cost of unit with 100% accuracy & data is keyed in master sheet of the respective projects.
- Ensure the project AOS, TPT & Bank Documents, Demand letters & Other Bank documents are prepared for each customer.
- Coordinating with bankers for documentation and payment disbursements, executing APFs for recent banks.
- Monitoring collections as per the targets & ensure 100% targets are achieved on monthly basis.
- Respond and address customer queries (1st Level Escalations).
- Coordinate with banks and customers & ensure the payments are received as per the demand letter.
- Ensure to maintain health ratio of collections and the total outstanding amount is collected at regular intervals
- Co-ordinate with sales team to seek clarifications & updates.
- Coordinate with collection executive & document writer for booking a slot for registration & complete registration on given date.
- Registration sale deed preparation and get it vetted with the concerned.
- Prepare Full & Final Settlements & get it to audited,
once audit is complete hand over to accounts team for settlements & corpus fund transfers to the society.
- Extending the support to the liaison team in formation of society & help in documentation.
- Periodic review of overdue amount of more than 30+ & 60+ days & ensure it is collected on immediate basis.
- Monthly MIS meeting with Executive Vice president.
2. Customer Relationship
- Maintaining all customers relationships to ensure Aparna is a priority customer.
- Prepare & share the handover letter & NOC to the customer.
- Responsible for complete project settlements in coordination with accounts team.
- Responsible for retaining the customers in dilemma of cancellation
3. Processes
- Drive change by implementing new systems while ensuring existing work is not hampered.
- Bring in best practices into Customer Care from industry and help Aparna become a leader in customer centricity.
Educational Qualification & Skills:
- MBA with a specialization in Finance or Equivalent to Post Graduation
- 7 - 10 years of experience in customer handling role or collections.
- Customer Communication (Communication in English, Telugu and Hindi Preferred)
- Knowledge on customer service principles and practices
- Excellent listening skills
- Attention to details
- Great negotiation and problem-solving skills
- Team work and ability to work under pressure
- Knowledge on Microsoft office
- Experience in analyzing the data
- Strong aptitude