We are looking for a Senior IAM Support Engineer with solid experience in Customer Identity & Access Management (CIAM) to manage and support large-scale authentication systems.
This role is focused on production support (L2/L3), troubleshooting login issues, and ensuring seamless authentication experiences for customer-facing applications.
Key Responsibilities
- Work on Auth0 for customer login and authentication
- Handle CIAM use cases (sign-up, login, MFA, social login)
- Provide L2/L3 support for authentication issues
- Troubleshoot login, token, and SSO-related problems
- Work with APIs, JWT tokens, and integrations
- Support and manage identity systems in production
Must-Have Skills
- Hands-on experience with Auth0
- Experience in CIAM / Customer Identity (B2C)
- Strong troubleshooting / support (L2/L3) experience
- Knowledge of SSO, authentication, tokens (JWT)
- Experience with Ping Identity or ForgeRock
- Exposure to OAuth, OIDC, SAML (practical use)
- Experience with cloud (AWS / Azure)
📌 Iam Support Engineer (Hyderabad)
🏢 VBeyond
📍 Hyderabad
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