About the Role

We are looking for a skilled Device Lifecycle Engineer to provide Level 3 engineering support for enterprise Windows and macOS environments, resolving complex endpoint issues, supporting endpoint management platforms, and ensuring device compliance.

Key Responsibilities

- Provide Level 3 technical support for complex Windows and macOS endpoint incidents escalated from Level 2 support teams.
- Perform advanced troubleshooting, root cause analysis, and resolution of operating system, application, and endpoint management issues.
- Support Windows and macOS operating system deployments, upgrades, patching, and lifecycle refresh activities.
- Administer and troubleshoot Microsoft Intune, Windows Autopilot, and endpoint management policies.
- Investigate and resolve endpoint configuration, compliance, and security-related issues.
- Support Microsoft Entra ID (Azure AD) integration, device enrollment, and authentication-related issues.
- Work with ServiceNow for incident, change, problem, and asset management activities.
- Identify recurring issues, recommend permanent fixes, and contribute to problem management initiatives.
- Create and maintain technical documentation, knowledge base articles, and standard operating procedures (SOPs).
- Collaborate with Level 2 support,



infrastructure, networking, and security teams to resolve cross-functional issues.

Required Skills

- Windows Administration
- Windows 10/11 Administration
- OS Deployment and Imaging
- Group Policy (GPO)
- Windows Update & Patch Management
- Endpoint Troubleshooting
- Endpoint Management
- Microsoft Intune
- Windows Autopilot
- Microsoft Entra ID (Azure AD)
- Endpoint Compliance Policies
- Endpoint Security Fundamentals
- macOS
- macOS Administration
- Device Provisioning and Enrollment
- Software Installation and Updates
- Patch Management
- Performance and Application Troubleshooting
- Enterprise Device Management Concepts
- IT Service Management
- ServiceNow
- Incident Management
- Change Management
- Problem Management
- ITIL-based Support Processes

Nice to Have

- PowerShell scripting for endpoint administration and automation
- Basic Bash or Terminal scripting for macOS administration
- Experience with application packaging and software deployment
- Exposure to endpoint monitoring or analytics tools
- Understanding of automation and API-based integrations

Interested candidate kindly share their profile at [email protected]

📌 Device Lifecycle EngineerSupport) II CloudAngles (Hyderabad)
🏢 Cloud Angles Digital Transformation
📍 Hyderabad