This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A; transitions.

- Define end-to-end process for Customer Service aligned with business objectives.
- Provide technical leadership during fit-gap analysis, system testing, and cutover planning.
- Ensure integration with SAP modules (FI/CO, MM, PP) and external systems.
- Develop strategies for data migration, master data harmonization, and process alignment.
- Guarantee scalability, security, and performance of integrated solutions.
- Design and validate integration of touchpoints between core ERP and boundary systems.
- Support configuration and data flow mapping across systems.
- Collaborate with data governance teams to ensure data quality and compliance.
- Partner with business process owners and IT leads to gathering requirements and validating solutions.
- Define cutover strategies, including ramp-down,



cutover window, and ramp-up plans.
- Facilitate technical workshops and design reviews with stakeholders.
- 8+ years of experience in SAP Customer Service (CS) solution design and implementation.
- Robust knowledge of Customer Service processes: Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition.
- Deep expertise in SAP S/4HANA modules (Sales & Distribution, Customer Service Management) and related applications.
- Preferred experience in Order-to-Cash (O2C) processes, Pricing, Billing, Credit Management, and Returns.
- Integration experience with FI/CO, MM, and PP
- Familiarity with SAP RAR and SAP BRIM (subscription and usage-based billing) is a plus.
- Bachelors degree in computer science, Information Systems, or related field.

📌 Principal Analyst (Hyderabad)
🏢 hackajob
📍 Hyderabad