We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in a similar role, with a strong background in customer service and team management.

Roles and Responsibility

- Manage and supervise a team of customer support representatives to ensure high-quality service delivery.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and implement changes to enhance the overall customer experience.
- Collaborate with other teams to resolve complex issues and improve overall performance.
- Train and coach team members to enhance their skills and knowledge.




- Monitor and report on key performance indicators to identify areas for improvement.

Job Requirements

- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Robust leadership and communication skills, with the ability to motivate and inspire a team.
- Excellent problem-solving and analytical skills, with the ability to make informed decisions.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong attention to detail and ability to maintain accurate records.
- Experience with CRM software and teleperformance tools is an added advantage.

📌 Team Leader- Operations (Hyderabad)
🏢 TP
📍 Hyderabad