Job Description

We are looking for an experienced SAP S/4HANA R2R Lead to drive operational excellence, governance, and continuous improvement across the Record-to-Report (R2R) function within our Global Capability Center. The role will lead SAP Finance support and enhancement activities, ensuring stable operations, SLA adherence, stakeholder satisfaction, and process optimization.

The ideal candidate should possess deep expertise in SAP FICO, SAP S/4HANA, support project management, incident management, and cross-functional integrations, along with proven experience leading enterprise-scale SAP support teams.

Key Responsibilities

- Lead and manage SAP R2R support operations across BAU and CoE teams.
- Prioritize and resolve critical SAP FICO incidents within agreed SLAs.
- Coordinate Root Cause Analysis (RCA) for recurring issues and drive permanent fixes.
- Monitor support KPIs, response times, and resolution efficiency.
- Provide weekly and monthly operational status reports to leadership.
- Oversee transport management, deployment readiness, testing, rollback, and contingency planning.
- Serve as the primary escalation point for business users and leadership.
- Manage stakeholder communication during critical system outages.
- Monitor R2R interfaces, integrations, and background job performance.
- Drive preventive maintenance activities and system performance improvements.
- Ensure process documentation, SOPs, support manuals, and RCA documentation are maintained and updated.
- Support SOX compliance, authorization reviews, and audit requirements.
- Collaborate with cross-functional teams including MM, SD, PP, PM,



and business process owners for issue resolution and process enhancements.

Required Skills

SAP Functional Skills

- Robust expertise in SAP FICO and SAP S/4HANA.
- Deep understanding of Record-to-Report (R2R) processes.
- Experience with SAP Fiori applications for Finance.
- Strong knowledge of Finance business processes and SAP configuration.
- Expertise in integration of Finance with MM, SD, PP, PM, and other SAP modules.

Project & Support Management

- Experience leading SAP support engagements in complex S/4HANA environments.
- Strong Incident Management and Change Management experience.
- Sound understanding of Software Development Life Cycle (SDLC).
- Experience with SAP Activate methodology.
- Proficiency in SAP Solution Manager, Jira, or similar project management tools.
- Ability to manage scope, timelines, resources, and stakeholder expectations effectively.

Desired Candidate Profile

- 12+ years of overall SAP experience.
- Proven experience leading SAP support projects (minimum 2 end-to-end support engagements).
- Strong leadership and team management capabilities.
- Experience in GCC, GBS, Shared Services, or COE setup is preferred.
- PMP, Prince2, or equivalent project/program management certification will be an advantage.
- Excellent stakeholder management and communication skills.

Behavioral Competencies

- Stakeholder Management
- Results Orientation
- Decision Making
- Innovation Mindset
- Change Management
- Learning Agility
- Ability to Inspire Trust
- Courage to Challenge Status Quo

Educational Qualification

- Bachelor's or Master's Degree in Engineering, Information Technology, Business, Finance, or related discipline.

📌 SAP S/4HANAR Lead (Hyderabad)
🏢 AMS
📍 Hyderabad