Job Description

Key Responsibilities

- Monitor and resolve TPM-related support tickets in Salesforce and ServiceNow.
- Execute user management tasks (account setup, deactivation, roles, profiles, permission sets, public groups).
- Perform declarative Salesforce configuration such as fields, page layouts, validation rules, and flows.
- Maintain and update dashboards, reports, and record types based on business needs.
- Assist with SOQL queries and troubleshooting via Workbench or Developer Console.
- Support data operations: imports, exports, and updates using Data Loader or Workbench.
- Validate and monitor integrations between Salesforce and external systems (ERP, BI, Finance).
- Participate in UAT cycles, regression testing, and deployment validations.
- Document recurring issues, resolutions, and process updates in knowledge base.
- Track compliance-related tasks and ensure adherence to established TPM and SOX standards.
- Identify system inefficiencies and escalate improvement opportunities to the Tech Ops Lead.

Skills & Experience

- Strong knowledge of Salesforce Administration and configuration best practices.




- Experience with ServiceNow or equivalent ITSM tools (incident, change, RCA workflows).
- Familiarity with TPM concepts such as fund allocation, claims, and reconciliation.
- Ability to write and run SOQL queries; comfort with Workbench and Data Loader.
- Understanding of Salesforce security models and Single Sign-On basics.
- Exposure to integration workflows and data synchronization concepts.
- Basic awareness of SOX or audit-driven operational processes.
- Detail-oriented, process-focused, and capable of managing multiple tasks in parallel.

Professional Attributes

- Strong analytical and problem-solving abilities.
- Clear written and verbal communication skills.
- Team-oriented and responsive to direction from Lead and business stakeholders.
- Self-motivated with ownership over assigned deliverables.
- Adaptable to changing priorities in a global, rapid-paced environment.

Qualifications

Preferred Qualifications

- Salesforce Certified Administrator or equivalent experience.
- Experience supporting Salesforce Consumer Goods Cloud or TPM modules.

📌 Salesforce Administrator (Hyderabad)
🏢 Estuate Software
📍 Hyderabad