- Excellent verbal and written communication skills
- Solid telephone etiquette and professional voice modulation
- Customer relationship management (CRM) skills
- Lead generation and lead qualification
- Appointment booking and follow-up management
- Sales negotiation and persuasion skills
- Cross-selling and up-selling diagnostic packages
- Product knowledge of laboratory tests and health check-up packages
- Knowledge of preventive healthcare and wellness programs
- Understanding of diagnostic test preparation guidelines
- Customer needs assessment and solution selling
- Objection handling and complaint resolution
- Target-oriented sales approach
- Revenue generation and conversion skills
- Active listening and probing skills
- Follow-up and customer retention techniques
- Time management and multitasking abilities
- Data entry accuracy and documentation
- CRM software proficiency (LeadSquared, Salesforce, Zoho CRM, etc.)
- MS Excel, Word, and email communication proficiency
- Coordination with phlebotomy, laboratory, and operations teams
- Ability to handle inbound and outbound calls efficiently
- Patient counseling for health check-up packages
- Knowledge of corporate wellness and B2B tele-sales
- Upselling value-added services (home collection, preventive packages, genetic tests, etc.)
- Strong analytical and reporting skills
- Ability to achieve daily, weekly, and monthly sales targets
- Team collaboration and interdepartmental coordination
- Adaptability to changing sales campaigns and promotions
- Professionalism, empathy, and customer-centric approachRole & responsibilities