Role & responsibilities

Salesforce Pipeline Data Accuracy

- Review and validate Salesforce opportunity records for correct tagging, partner attribution, sales office alignment, and pipeline status.
- Conduct root-cause analyses of recurring pipeline issues and surface process gaps that impact data integrity.
- Partner with CRM administrators to ensure remediation aligns with established data standards.

Win Attribution Monitoring & Hygiene

- Analyze Alliance-attributed win trends, identifying deviations through dashboards and historical comparisons.
- Document attribution patterns, leakage trends, and corrective actions to inform hygiene reporting and process improvements.
- Maintain hygiene tracking logs and validate Help Desk changes, ensuring compliance with internal policies and endorsement requirements.
- Serve as a point of escalation for complex attribution scenarios, ensuring resolution and accurate reflection in CRM systems.

Collaboration & Stakeholder Engagement

- Act as the central contact for data remediation and revenue attribution within the Sales Ops team.
- Work with Alliance, Finance, and Delivery leads to communicate attribution changes, assess business impact, and align on corrective actions.
- Develop reporting narratives that contextualize pipeline and attribution data for senior management.

What You Must Have

- Bachelors Degree
- 4-9 years of relevant experience in data analysis,



business research, or Alliance/operations support.
- Advanced proficiency in Microsoft Office applications, including PowerPoint, PowerBI, Excel, Word, and Outlook
- Strong stakeholder management skills and ability to work in a matrix environment.
- Proven ability to translate data into actionable insights and support strategic decision-making.
- Ability to work effectively in team environments, contributes to shared goals, and builds strong working relationships across functions and levels.
- Strong project management and prioritization skills
- Excellent communication skills (written and verbal) with experience creating executive-ready materials.
- Highly organized, detail-oriented, and committed to delivering high-quality work.

What Sets You Apart

- Experience in Alliance ecosystems, preferred.
- Proven experience in Data Analytics and Reporting
- Salesforce CRM knowledge (ideally but can be trained)
- Experience with data visualization and business intelligence tools (e.g., Power BI)
- Knowledge of market research databases (Factiva, OneSource, Bloomberg)
- Exposure to project management methodologies and operational process improvement
- Exposure to consulting or professional services environment
- Solid problem-solving ability with the flexibility to adapt to changing priorities

Shift:2pm-11pm

📌 Sales and Operations Analyst(Salesforce CRM and power bi) (Kolkata)
🏢 PwC Service Delivery Center
📍 Kolkata